Please see below our returns Terms and Guidelines:
You may return an item back to us for a full refund within 30 days of receiving your order.
All returned items must be in original, resalable condition (unused, unopened, complete with original packaging and/or inserts if applicable.).
The only exception to this is if you are returning goods under our 30-day satisfaction guarantee, in which case, the goods are allowed to be used when you return them.
Please make sure all returned items are well packaged, so as not to be damaged during transit. The packaging is part of the product; any damage may result in the return being refused, and the goods being returned to the sender.
Please make sure that the returns form is printed, completed, and enclosed with your goods – no form may result in your return not being processed (click here to download the form).
We also accept the return of sale items, please just follow our normal returns procedure for these.
If returning an item from outside the UK, please clearly mark the package ‘RETURNED GOODS‘, and ensure that the ‘Return Goods’ option is ticked on the customs declaration form, to prevent any import charges and taxes from being applied.
Deascal is NOT responsible for any return custom charges made.
How do I return my order?
You can return your order to us for free by contacting our customer support team and requesting a return. Our customer support agent will then guide you on the next steps to return the parcel to us.
Deascal reserves the right to decline return requests if fraud or malicious refund abuse (aka. returns abuse) is suspected. In extreme cases, we may terminate your account if excessive returns are put through our system.
Please ensure you enclose a physical copy of the completed returns form with your order (if you do not have one, you can download a returns form here).
Ensure your return is well packaged and meets all the conditions outlined above.
Extra Information on this service:
Packages returned to us can take time to arrive. Please be patient and if you require your refund in a hurry, consider sending via an express delivery courier (at your own expense).