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Deascal Satisfaction Guarantee: 30-Day Money Back Policy

Last updated: 2 months ago.

At Deascal, we are deeply committed to delivering exceptional quality and efficacy through our skincare products. Our dedication to your satisfaction is at the heart of everything we do. We understand the importance of trust in your skincare choices, which is why we proudly offer a 30-Day Money-Back Guarantee on all purchases.

This policy is a testament to our confidence in our products and our unwavering commitment to ensuring that every customer’s experience is nothing short of satisfactory. Should you find yourself not completely satisfied with your purchase, we invite you to take advantage of our hassle-free return process for a full refund, no questions asked.

Eligibility Criteria

The Deascal 30-Day Money-Back Guarantee is designed to be as inclusive and straightforward as possible, ensuring all our customers can shop with confidence. This section outlines the criteria under which customers are eligible to participate in this guarantee:

  • This guarantee is available to all Deascal customers, whether you are making your first purchase or are a cherished returning customer. Our aim is to ensure satisfaction across all touchpoints with our brand.
  • The guarantee applies exclusively to all Deascal skincare products purchased directly from our official website. It’s important to note that products acquired from third-party suppliers are not covered under this guarantee. We encourage customers to purchase directly from Deascal to ensure authenticity and eligibility for our satisfaction guarantee.
  • A valid proof of purchase (receipt or order confirmation) is required to process any return under this guarantee. This documentation must clearly show the purchase date, product name, and the price at which the product was bought.

About The Guarantee

To ensure a smooth and fair process for all customers wishing to utilize the 30-Day Money-Back Guarantee, we have established the following conditions for returns and refunds:

  • Return Period: The guarantee is valid for 30 days, starting from the date of purchase. Requests for returns and refunds must be submitted within this timeframe to be eligible.
  • Product Condition: To qualify for a return and refund, the product must be returned with at least 50% of the product unused. This condition prevents misuse of our generous policy while allowing you to genuinely try our products.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns. This serves as proof that the item was purchased directly from Deascal or through an authorized retailer, thereby qualifying for the money-back guarantee.
  • Initiation of Return Process: Customers wishing to return their purchase must contact our customer service team to initiate the return process. Detailed instructions on how to proceed will be provided, ensuring a straightforward and hassle-free experience.
  • Refund Processing: Once the return is received and inspected, refunds will be processed back to the original method of payment within a certain number of days. Please note that shipping and handling fees are not refundable.

Process for Claiming the Guarantee

To ensure a smooth and efficient process for customers wishing to claim the Deascal 30-Day Money-Back Guarantee, please follow the steps outlined below. This process is designed to make returning your product as hassle-free as possible, ensuring you can shop with confidence and peace of mind.

  1. Notification of Return: Within 30 days of your purchase, if you decide that you are not completely satisfied with your product, please contact our customer support team to notify us of your intention to return the product under the satisfaction guarantee.
  2. Returns Form: Prior to sending your return, download, print, and complete the Deascal Returns Form, available here. This form must be included in your return shipment. The absence of this form may result in delays or the inability to process your return and refund.
  3. Packaging Your Return: All items must be returned in their original, resalable condition. This includes being unused, unopened, and with all original packaging and/or inserts. Ensure the product is well packaged to avoid damage during transit, as damaged returns or those without original packaging may be refused and sent back to the sender.
  4. Requesting a Pre-Paid Returns Label: Contact our customer support team to request a pre-paid returns label. This service is offered for free, facilitating the return process. However, Deascal reserves the right to decline the issuance of a free returns label if there is suspicion of fraud or malicious refund abuse.
  5. Sending Your Return: Attach the pre-paid returns label to your package, ensuring it is secure. Send your return to the following address:
    T.S.P. C/O Deascal
    Returns Department
    Brewery Lane
    Felling
    Gateshead
    NE10 0EY
    United Kingdom
  6. International Returns: If you are returning an item from outside the UK, please mark the package as ‘RETURNED GOODS’ to avoid any import charges and taxes. Make sure the ‘Return Goods’ option is ticked on the customs declaration form. Deascal is not responsible for any return customs charges incurred.
  7. Processing Your Refund: Once your return is received and inspected, we will process your refund to the original method of payment. Please allow a reasonable amount of time for your package to reach us and for your refund to be processed. If you need your refund expedited, you may choose to send your return via express delivery at your own expense, but please ensure the returns form is included.

Refund Processing

Upon receipt and inspection of your return, Deascal will promptly process your refund to the original method of payment.

We strive to complete all refunds efficiently, but the timeline for the refund to reflect in your account may vary depending on the policies of your bank or credit card issuer.

Our goal is to make the refund process as seamless and straightforward as possible, ensuring you are kept informed throughout.

Limitations and Restrictions

Our 30-Day Money-Back Guarantee is subject to certain limitations and restrictions to ensure fairness for all customers.

Returns must be initiated within 30 days from the date of purchase and products must be returned in their original, resalable condition — unused, unopened, and complete with all original packaging and/or inserts. This guarantee is applicable only to products purchased directly from Deascal’s official website; items bought from third-party suppliers or unauthorized resellers are not eligible. Additionally, to prevent abuse of our generous return policy, we reserve the right to limit the number of returns or refunds a customer can make within a specified timeframe.

Abuse Prevention Measures

The 30-Day Money-Back Guarantee is offered in good faith, aimed at ensuring our customers’ satisfaction and confidence in our products.

To safeguard against potential abuse of this policy, we monitor return patterns for signs of fraud, return abuse, or manipulative behaviors.

Deascal retains the right to refuse returns or withhold refunds if there is a reasonable belief of such abuse. Furthermore, we may impose limitations on the number of returns or refunds a customer is eligible for if their return history suggests an attempt to exploit our policy. These measures are crucial for maintaining the integrity of our guarantee, allowing us to continue offering this benefit to all our customers while preventing policy abuse.

Policy Changes

Deascal reserves the right to update or modify this 30-Day Money-Back Guarantee policy at any time to reflect changes in our operational practices or for other operational, legal, or regulatory reasons. Changes may pertain to the eligibility criteria, process for claiming the guarantee, or any other aspect of the policy designed to improve customer experience or protect the integrity of our program.

Customers are encouraged to review the policy periodically on our official website for any updates. The continued use of our products and the claim of our satisfaction guarantee following any modifications signifies acceptance of these changes. Rest assured, any changes made will be communicated clearly and will be aimed at enhancing customer satisfaction and the overall effectiveness of our guarantee.

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