You can return your order to us for free by contacting our customer support team and requesting a return. Our customer support agent will then issue you a pre-paid returns label, which you can use to return your order back to us.

Deascal reserves the right to decline the issuance of a free returns label if fraud or malicious refund abuse (aka. returns abuse) is suspected.

Please ensure you enclose a physical copy of the completed returns form with your order (if you do not have one, you can download a returns form here).

Ensure your return is well packaged and meets all the conditions outlined above.

Extra Information on this service:

Packages returned to us can take time to arrive. Please be patient and if you require your refund in a hurry, consider sending via an express delivery courier (at your own expense).

Enclose the completed returns form with your goods, and return to the following address:

T.S.P. C/O Deascal

Returns Department

Brewery Lane

Felling

Gateshead

NE10 0EY

United Kingdom