If you have not received your order but the order status is showing as Complete, then please check the following:
- Check you have received a dispatch confirmation email from us.
- Check the tracking link via your dispatch confirmation email to view the most up-to-date information on the whereabouts of your parcel.
- Check confirmation emails to ensure you entered the correct delivery address.
- Check for text messages, emails, and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
- Check no one else residing at your address has taken receipt of your parcel.
- Check the parcel hasn’t been left with a neighbour.
If you still can’t locate your parcel then please contact us with your order number, and we will investigate this further for you.
