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I have not received my order

Last updated: 1 year ago.

If you have not received your order but the order status is showing as Complete, then please check the following:

  • Check you have received a dispatch confirmation email from us.
  • Check the tracking link via your dispatch confirmation email to view the most up-to-date information on the whereabouts of your parcel.
  • Check confirmation emails to ensure you entered the correct delivery address.
  • Check for text messages, emails, and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
  • Check no one else residing at your address has taken receipt of your parcel.
  • Check the parcel hasn’t been left with a neighbour.

If you still can’t locate your parcel then please contact us with your order number, and we will investigate this further for you.

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