If you have not received your order but the order status is showing as Complete, then please check the following:
Check you have received a dispatch confirmation email from us.
Check the tracking link via your dispatch confirmation email to view the most up-to-date information on the whereabouts of your parcel.
Check confirmation emails to ensure you entered the correct delivery address.
Check for text messages, emails, and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
Check no one else residing at your address has taken receipt of your parcel.
Check the parcel hasn’t been left with a neighbor.
If you still can’t locate your parcel then please get in touch with us with your order number, and we will investigate this further for you.